Cancellation Policy
Effective Date: September 22, 2026
Website: drcleanatl.com
We understand that plans change. This policy is designed to keep booking flexible for customers while protecting time that has been reserved for a cleaning professional. This Cancellation Policy is part of the Terms of Service.
1. Cancel or Reschedule 24+ Hours Before Service
You may cancel or reschedule a cleaning at least 24 hours before the scheduled start time at no charge.
You may use any cancellation or rescheduling method made available through the Dr Clean website or customer account, if available, or contact us at support@drcleanatl.com.
2. Less Than 24 Hours Before Service
If you cancel or reschedule less than 24 hours before the scheduled start time, Dr Clean may charge 50% of the scheduled cleaning price.
The 24-hour period is measured from the scheduled start time of the appointment.
3. No Access / Lockout
If a cleaning professional arrives for a scheduled service but cannot reasonably enter or begin work because of circumstances within the customer's control, Dr Clean may charge up to 100% of the scheduled cleaning price.
Examples may include:
- No one is available to provide required access.
- A door code, key, gate code, or other access method does not work and the customer cannot be reached within a reasonable period.
- An unsecured or aggressive animal prevents safe entry or service.
- The customer turns the cleaning professional away at arrival.
- Required utilities are unavailable or another customer-controlled condition makes the booked service impossible to perform.
We will make a reasonable effort to contact you before treating an appointment as a no-access service.
4. Recurring Service
Recurring cleaning may be canceled at any time without a long-term termination fee.
Canceling a recurring plan stops future appointments but does not erase a late-cancellation or no-access fee for an appointment that is already within the applicable cancellation window.
To stop future recurring appointments, use any cancellation method made available through the website or customer account, if available, or contact support@drcleanatl.com.
5. Dr Clean Cancellations or Rescheduling
Dr Clean may occasionally need to reschedule or cancel because of cleaning-professional availability, illness, severe weather, unsafe conditions, emergencies, or other operational circumstances.
If Dr Clean cancels a service that has not been performed, you will not be charged for the unperformed service. If payment has already been collected for that service, we will provide an appropriate refund or credit.
We will make reasonable efforts to offer a replacement appointment when possible.
6. Emergencies and Exceptional Circumstances
We recognize that genuine emergencies happen. Dr Clean may waive or reduce a cancellation or no-access fee when we believe the circumstances reasonably justify an exception. Exceptions are handled case by case and do not change the policy for future appointments.
7. How to Cancel or Reschedule
Use the cancellation or rescheduling option provided through drcleanatl.com, if available, or contact:
Email: support@drcleanatl.com
A cancellation or rescheduling request is considered received when it is successfully submitted through an available online method or received by Dr Clean through the contact method above.
8. Questions
Questions about this Cancellation Policy may be sent to support@drcleanatl.com.
Dr Clean is operated by Dr Clean Atlanta LLC and currently serves Metro Atlanta, Georgia.